Plans, limits and changing plan
In Settings → My subscription you see your plan and your invoice, user and AI credit usage, compare plans and pay by card through ONVO Pay. All prices are in US dollars plus VAT.
If you are not signed in, Tario asks you to log in and opens your current company.
Steps
Go to Settings → My subscription (you need permission to view billing). At the top you see Current plan, Interval, Billing period, Billing email and the Invoice usage, Users and AI credits cards.
Under Compare plans each card shows Monthly issued invoices, Users and Included AI credits: Independent (free: 5 invoices, 1 user, 100 credits), Essential (US$15 a month: 50 invoices, 3 users, 1,000 credits), Professional (US$49: 250 invoices, 10 users, 2,500 credits) and Business (US$89: 1,000 invoices, unlimited users, 5,000 credits). Paying yearly costs 10 months; VAT (13%) is added to everything.
To change plan, click Monthly or Yearly on the plan's card. Complete your subscription opens: enter the card in ONVO Pay's secure form (Tario never receives the card number or security code) and you return to My subscription when done. You can switch any time and the charge is prorated.
Users counts the owner plus members. When the limit is reached you cannot invite anyone else in Settings → Team members until you upgrade; POS staff with only a POS role do not use users.
Monthly issued invoices are the documents you issue in the month. At 90% the owners get a notice in the bell and by e-mail; at the limit no more invoices can be issued until next month or until you change plan. Tario POS sales have their own counter.
Add-ons are bought on the same screen: Inventory Tracking with Add monthly or Add yearly, and Tario POS (see its topic). For larger volumes, the Custom plan has Contact sales.
To cancel, do it from Settings → My subscription: premium access is lost immediately and the company falls back to the Independent plan's limits. If you are going to delete the company, you must cancel the plan and add-ons first.
Tips
- Every Tario charge gets its electronic invoice with VAT itemised, issued to your company.
- With a complimentary subscription you see No charge and payment changes are disabled.
Common errors
| Code or message | What it means | How to fix it |
|---|---|---|
Your subscription payment failed (status: :status). Update the payment method to keep access. | ONVO could not charge the renewal to the card on file. | In My subscription, pay for your plan again with Monthly or Yearly using a valid card. |
The payment could not be completed. Review the details or try another card. | ONVO Pay declined the card or the details do not match. | Check the number, expiry date and code, or try another card. |
This company has reached the user limit for the current plan. | All of the plan's users are taken. | Upgrade the plan or remove a member who no longer needs access. |
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