When Hacienda does not respond: issuing without internet
If Hacienda stops responding, Tario detects it and shows a banner; you can keep issuing in the no-internet situation and Tario sends the queued documents as soon as Hacienda is back, within the legal window.
If you are not signed in, Tario asks you to log in and opens your current company.
Steps
When several sends fail in a row, the banner Hacienda has not responded since :since. appears with how many documents are waiting.
Keep invoicing: documents stay queued and Tario retries by itself. If the outage is long, use Issue without internet and confirm: new documents are issued in the "no internet" situation.
Documents issued that way are sent automatically as soon as Hacienda responds again; those that already had a key do not change.
The banner shows how many are close to their sending deadline; Tario also e-mails you if any is about to expire or has expired.
When Hacienda is back, use Back to normal issuing. Check in Hacienda Operations that the queue is empty.
Tips
- A document issued in contingency must state the number and date of the provisional document it replaces, if you used a paper one.
Common errors
| Code or message | What it means | How to fix it |
|---|---|---|
A document issued in contingency must state the number and date of the provisional document it replaces. | The document was marked as replacing a provisional document but its details are missing. | Fill in the provisional document's number and date in the reference section. |
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