Invoice statuses: Hacienda and payment
Every invoice has a Hacienda status (Status column) and a payment status (Payment column); from the list you query, retry and see Hacienda's response.
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Steps
The Status column first shows the Hacienda status: Not sent (draft), Queued, Sending, Accepted, Rejected, Send failed or Not sent. Below it, when useful, the document status: Paid, Overdue, Archived…
The Payment column shows collection: Pending, Partial (with “:due of :total”), Paid or Overdue. While the invoice is not issued it says Not sent, and if it was rejected or never reached Hacienda it says Not fiscally valid: a document that does not exist fiscally cannot be collected.
Hover the icon next to the number to see the 50-digit Key; under the internal number is the 20-digit Consecutive the client sees.
On a Rejected invoice, the ? icon next to the status shows the Rejection reason Hacienda sent. You also see it in View detail (Invoice detail), and Download response gets the full response XML.
If an invoice stays in Sending, open the actions menu and use Query Hacienda. For several, select them and use Check Hacienda status (:count).
Not sent means the automatic attempts ran out without reaching Hacienda: fix the cause the details show and click Issue invoice again. If Tario does not know whether the attempt arrived, it first asks you to query the status so the document is not duplicated.
Filter the list with Status and Hacienda (for example All Hacienda statuses → Rejected); the Pending Hacienda and Accepted by Hacienda tiles summarize the period. To work the whole queue use Hacienda Operations.
Tips
- A rejected invoice is not resent with the same sequence number: use Duplicate invoice, fix it and issue the new document.
- With rows selected you can ask Tario AI, for example “Why was this invoice rejected?”; the ? button in the header opens this screen's help.
Common errors
| Code or message | What it means | How to fix it |
|---|---|---|
Before issuing again, query the status in Hacienda: it is unknown whether the previous attempt arrived. | There was a connection error while sending and Hacienda may have received the document. | Use Query Hacienda: if it was received, the invoice updates itself; if not, it is ready to be issued again. |
Hacienda did not send a rejection detail. Download the response to review it. | Hacienda's response does not carry the rejection text in the field Tario shows. | Use Download response and look for the message in the XML, or open the invoice in Hacienda Operations (Diagnostic column). |
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